Healthwatch Coventry Independent Complaints Advocacy Service (ICAS)
Healthwatch Coventry offers free, independent, confidential advice and support with complaints about NHS services. Their website http://www.healthwatchcoventry.co.uk/ provides:
- information for the public about services
- help in making a NHS complaint
- gathering feedback and funnelling local voices to those who run and plan services
Resolving a concern informally
In many cases, users of NHS services have a concern that they wish to be resolved and for the problem to be put right. In such situations, it is usually best to approach the healthcare provider or, where the provider has one, the Patient Advice and Liaison Service (PALS). If you are unsure how to do this then we can give you information.
Making a complaint
If you cannot resolve your problem informally, or if the issue that you are concerned about has happened in the past but you feel that it was unacceptable to you, you can make a formal complaint to the service provider. Healthwatch Coventry can help you to make a complaint. We can give you information and assist you to make the complaint yourself, or, where you need us to, we can write letters for you or attend meetings with you.
Complaint Guides and Template Letter
The following guides are designed to help you make a formal complaint.
Making an NHS Complaint Step by step guide to making a complaint about the NHS.
How to write a complaint Healthwatch Guide to Writing a Complaint Letter.
Complaint Letter A letter template you can use to draft your complaint.
Making a complaint to the Health Service Ombudsman
If you are dissatisfied with the response provided by the NHS you can take your complaint to the Health Service Ombudsman. Healthwatch can support you to do this.
Here are some links to recent media coverage of work which our NHS complaints advocacy service is already doing with people in the city of Coventry.